PRODUCT / UX / SERVICE DESIGN

Photograph of me at on on-site workshop surrounded by Product, Engineering, UX, and SME stakeholders in an office setting.

I deliver solutions that drive efficiency and labor savings at scale.

My specialty is untangling system & process to get at the root of user friction and operational waste. My efficiency-maximizing approach combines service design, user research, and BPMN to balance user needs with business demands.

During 4+ years in Enterprise UX at The Home Depot, I led end-to-end solution design for warehousing workflows in Supply Chain technology; owning web & mobile digital experiences for 90+ facilities across the USA. Our customer-focused approach drove the success of continuous enhancements and new enablements, including a 12-facility enterprise application transformation.

I am BFA educated with an additional certification in UX/UI Design, which means visual communication is my superpower. Combining that foundation with an analytical mind and attention to detail to create high-quality documentation is my secret weapon.

Key Proficiencies:

  • Optimizing Process-Heavy Workflows

  • Authoring Documentation (service blueprints, journey maps, process diagrams, etc.)

  • Driving User Metrics & Feedback Collection Strategies

  • Modernizing Legacy Platforms

  • Leading within Cross-Functional Product Teams

A photograph of me conducting field research with a user in his real work environment

I live for the moments when long-frustrated associates use a user-centric feature for the first time and are in disbelief of how easy it can be to complete tasks.

Prior to my career switch to UX design, 6+ years in logistic and retail roles trained me in adaptability, problem solving, and being a team player -- but above all left me with an innate empathy for frontline users.

The digital tools used everyday to keep businesses running can and should be easy to use.