Photograph of me at on on-site workshop surrounded by Product, Engineering, UX, and SME stakeholders in an office setting.

I deliver solutions that drive efficiency and labor savings at scale.‍ ‍

My specialty is untangling system, process, and people to root out friction and operational waste. My approach combines Service Design and UX Research to balance user needs with business demands.

For 4+ years at The Home Depot, I led end-to-end solution design in Supply Chain technology; translating fragmented distribution & fulfillment workflows into intuitive user journeys. As part of the Enterprise WMS team, I supported digital transformation initiatives to modernize warehousing operations and reduce labor costs across 90+ facilities in the USA (~9000 MAU).

I am BFA educated with an additional certification in UX/UI Design, which means visual communication is my superpower. Combining that foundation with an analytical mind and customer focus means I can solve any problem thrown at me.

  • Driving User Metrics & Feedback Collection Strategies

  • Documentation Creation & Repository Maintenance

  • Supply Chain Domain Knowledge
    (4+ years WMS Design / 6 years retail logistics)

Core Skills:

  • End-to-End Product, UX/UI, Service Design

  • Optimizing Enterprise Workflows & Applications

  • Customer Experience & Client Support

Testimonials

  • Michelle brought invaluable insight to projects, always ensuring that user feedback was at the center of her design work. Her thoroughness, organizational super power, and constant dialogue with users have helped the team deliver solutions that have proven to address operational pain points.

    — Engineering Manager

  • You have continued to uncover gaps/solutions in your respective domains that contributed to the overwhelming success of our go-live. Outside of operational metrics, your efforts have led to an overall reduction of training, onboarding and an increase in system confidence, trust, and usability.

    — EVP Customer Experience (team recognition)

  • Michelle led a discovery call with two supply chain operations directors...she created an interactive session equipped with visuals and activities that surfaced the answers and insights she needed to capture... her engaging approach earned meaningful trust from a director who's typically more hands off.

    — Principal UX Designer

  • Michelle not only proved to be a fast learner but also added immense value by asking the right questions...the team had a true professional looking for opportunities to enhance the user experience...Michelle's research work, combined with a design-balanced approach, is proving invaluable to the team.

    — Principal Engineer

  • Michelle is always a step ahead... She recently did the right thing by taking it upon herself to create a template for our DC survey efforts. Michelle streamlined everything from survey creation, synthesis of the results, quantification of usability metrics... all to turn the arduous process into a scalable and repeatable one...

    — Staff UX Designer

  • You executed efficiently from design to deployment, meeting your commitments and delivering a quality enhancement that will bring operational benefit... Thanks to your quick resolution to pilot findings, the enhancement is rolling out to a second site this week with network rollout to soon follow.

    — Senior Product Manager (team recognition)