UX DESIGNER

I design Enterprise UX solutions that drive operational efficiency and labor savings at scale.

My specialty is untangling disjointed processes to get at the root of real business problems, then working collaboratively to find the right solution. I never stop asking “why” — because shipping the wrong thing is costly.

I spent the past 4 years supporting Supply Chain UX at The Home Depot, where I led end-to-end design of mobile & desktop flows for a Warehouse Management System used in 80+ distribution centers across the USA.

Prior to transitioning to UX, 7 years in logistics & retail roles trained me in adaptability, problem solving, and being a team player -- but above all left me with an innate empathy for frontline users.

At The Home Depot, the UX team regularly partnered with users in the field for discovery, iterative design, workflow mapping, and on-site feature testing. Our customer-focused approach drove the success of continuous enhancements and new enablements in warehousing — even supporting a 12-building platform conversion from Legacy to Enterprise WMS.

I’m Proficient With:

  • Process-Heavy Enterprise Workflows

  • Mobile & Desktop Design

  • Prototyping & Engineer Handoff

  • Legacy Platform Modernization

  • AI Assisted UX Process

Proven Results

  • Michelle brought invaluable insight to projects, always ensuring that user feedback was at the center of her design work. Her thoroughness, organizational super power, and constant dialogue with users have helped the team deliver solutions that have proven to address operational pain points.

    — Engineering Manager

  • You have continued to uncover gaps/solutions in your respective domains that contributed to the overwhelming success of our go-live. Outside of operational metrics, your efforts have led to an overall reduction of training, onboarding and an increase in system confidence, trust, and usability.

    — EVP Customer Experience (team recognition)

  • Michelle led a discovery call with two supply chain operations directors...she created an interactive session equipped with visuals and activities that surfaced the answers and insights she needed to capture... her engaging approach earned meaningful trust from a director who's typically more hands off.

    — Principal UX Designer

  • Michelle not only proved to be a fast learner but also added immense value by asking the right questions...the team had a true professional looking for opportunities to enhance the user experience...Michelle's research work, combined with a design-balanced approach, is proving invaluable to the team.

    — Principal Engineer

  • Michelle is always a step ahead... She recently did the right thing by taking it upon herself to create a template for our DC survey efforts. Michelle streamlined everything from survey creation, synthesis of the results, quantification of usability metrics... all to turn the arduous process into a scalable and repeatable one...

    — Staff UX Designer

  • You executed efficiently from design to deployment, meeting your commitments and delivering a quality enhancement that will bring operational benefit... Thanks to your quick resolution to pilot findings, the enhancement is rolling out to a second site this week with network rollout to soon follow.

    — Senior Product Manager (team recognition)